Retours

The return period for our products is 7 days. 

The customer must bring the products themselves to our workshop where they will be inspected by a member of our team. If the product is soiled or damaged, the return will not be accepted. 

A restocking fee of $29.95 per product will be applied for a return.

An exchange within 365 days can be accepted for a product with manufacturing defects among the following:

• Frame out of square by 10 degrees
• Frame caved in by at least half an inch on the long sides
• Frame twisted by 3/16 of an inch

The fabric may loosen over time. This is part of the normal aging of the product.

Delivery or installation fees, if applicable, are non-refundable.

Acoustic tests are non-refundable.

Custom and made-to-measure products are non-refundable, regardless of the result.The customer understands that the result cannot be guaranteedwhen requesting a product that is not part of Studio Solution's regular product line.

Cancellation of an ongoing order

Une commande non-livrée peut-être annulée dans les 14 jours suivant la confirmation de commande. Les commandes comportant des panneaux personnalisées ne peuvent pas être remboursées.